1.What does DesertWalker’s Limited Warranty cover?
This 1-year Limited Warranty is provided to you by Hunan Desert Walker Outdoor Equipment Co., Ltd., (“Desert Walker”). So long as you are the first-hand purchaser（official store, desertwalkeroutdoor.com, desertwalker.cn or contact via Facebook and official website）, and you use your Desert Walker product for the use it was intended (for example, Camping Cot,Tent,Tarp…), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for 1 years.
2.What does DesertWalker’s Limited Warranty NOT cover?
Artificial wear/scratch/scratch, product damage caused by improper use, DesertWalker has the final interpretation.
For 1 years following your purchase of a DesertWalker product, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible DesertWalker product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.
3.What do I need to do to start the warranty process?
if we determine that the problem you’re experiencing is covered under warranty, upon fixing or replacing your product, we will return the product to you free of charge.
If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.
If you need to repair, please write to email at email@example.com, or contact us via the “Connect us” section of the website, or contact the official facebook (Desert Walker).
You need to provide, purchase order number, purchase platform, product picture of damage situation, damage description, user contact email, user name. We will solve the problem for you in the future, please keep in touch, and DesertWalker has the final interpretation.